Cancellation policy

If you no longer need a service, feel free to cancel it. To cancel a service, visit the cancelation corner and confirm. To compensate your service provider for their time and effort, we’ll apply a cancellation fee or penalty for specific services. Our cancelation fees changes depending on the time, effort and locations.
Cancel fees
You may be charged a fee for cancelling a service when both of the following occur:
12 hours or more pass since a you booked your service request
Your stylist is on site based on agreement within the estimated arrival time
If you cancel a scheduled service within 20 minutes of the service, we’ll charge a 50% cancellation fee of the total charge of Service excluding the products purchased (if any)

No-show fee
No-show fees are charged under these circumstances:
Your Service Provider arrived at the agreed location but you are not available
Your Service provider waited 5 minutes or more and you are not at location
Your service provider tried to contact you
BodyCrest may charge you a no-show fee if you aren’t at the agreed location within 3 minute of your Serice provider arrival.
How to dispute a fee
If you think you were wrongly charged a cancellation fee, we are more than happy to help. Simply complete the contact us form or send us an email telling us about the problem. We may ask for a brief description of the challenge while we investigate.

Cancellation policy for Customers
If you no longer need a service, feel free to cancel it. To cancel a service, visit the cancelation corner and confirm. To compensate your service provider for their time and effort, we’ll apply a cancellation fee or penalty for specific services. Our cancelation fees changes depending on the time, effort and locations.
Cancel fees
You may be charged a fee for cancelling a service when both of the following occur:
12 hours or more pass since a you booked your service request
Your stylist is on site based on agreement within the estimated arrival time
If you cancel a scheduled service within 20 minutes of the service, we’ll charge a 50% cancellation fee of the total charge of Service excluding the products purchased (if any)

No-show fee
No-show fees are charged under these circumstances:
Your Service Provider arrived at the agreed location but you are not available
Your Service provider waited 5 minutes or more and you are not at location
Your service provider tried to contact you
BodyCrest may charge you a no-show fee if you aren’t at the agreed location within 3 minute of your Serice provider arrival.
How to dispute a fee
If you think you were wrongly charged a cancellation fee, we are more than happy to help. Simply complete the contact us form or send us an email telling us about the problem. We may ask for a brief description of the challenge while we investigate.

Cancellation and no-show fee policy for Service Providers
As consideration for your time and effort, Service Providers receive cancellation and no-show fees. Fees are based on your region and Service types

Translate »